Frequently asked questions from our customers.
ARE RED WINCHES CUSTOMER FOCUSED…
Our whole business has been built on supplying what the customer needs at a price that is fair to the performance you receive.
This involves a few basics
- Listening to the needs and wishes of our customers to deliver customer focused solutions and products
- Ensuring the products we deliver are to the higest possible standards we can achieve
- Reacting in good time when a customer requests help or advice
DO WE CHARGE VAT OR TAX
YES & NO……
How we tax you in the UK, EU and the rest of the world is:
- In the UK all products sold and shipped to a UK address will have VAT added at the rate ruling at the time of purchase, currently 20%
- All countries in the European Union (EU) will be charged VAT / TAX at the UK rate of 20% unless you provide your valid VAT number, from your country
- If you are within the European Union (EU) and can provide your valid VAT / TAX number we will not apply any tax to your purchase
- Any countries outside of the UK and EU will not be charged any tax on their purchases